01358nam a2200169   450000100060000001000150000610000410002110100080006220001310007021000370020121500230023830000790026133007710034060600440111170000210115585200120117631625  a0787957429  a20120905d2001       y0pory50      ba  aeng  aManaging public disputesea practical guide for government, business, and citizens' groupsfSusan L. Carpenter, W.J.D. Kennedy  aSan FranciscocJossey-Bassd2001  aXVIII, 296p.d23cm  aInculdes bibliographical references and index. | Fundo documental do GRAL.  aPreface. PART ONE: PUBLIC CONTROVERSIES AND CONFLICT MANAGEMENT - 1. Understanding Public Disputes: the spiral of unmanaged conflict. 2. Dealing with Conflict Productively: alternatives and cases examples. 3. Developing an Effective Program of Conflict Management: ten principles. PART TWO: A STEP-BY-STEP PROCESS FOR MANAGING PUBLIC DISPUTES - 4. Analysing the Conflict. 5. Designing a strategy and setting up a program. 6. Adopting procedures, Educating Parties, and Developing Options. 7. Reaching and Carryng Out Agreements. PART THREE: ENSURING THE SUCESS OF CONFLICT MANAGEMENT - 8. Guidelines for Making the Program Work. 9. Paying Attention to Underlying Dynamics: values, trust, power. 10. Handling the Human Side of the Process. 11. Removing Roadblocks.     aRESOLUÇÃO ALTERNATIVA DE LITÍGIOS  aCARPENTERbSusan  jRAL_CAR