00853nam a2200181   450000100060000001000150000610000410002110100080006220000760007021000390014621500220018522500200020730000290022733003420025660600440059870000170064285200120065931624  a0071364315  a20120904d2001       y0pory50      ba  aeng  aConflict resolutionemediation tools for everyday worklifefDaniel Dana  aNew York (etc.)cMcGraw-Hilld2001  aXII, 169p.d23cm   aBriefcase books  aFundo documental do GRAL  aPreface. 1. What's a conflict? 2. So what if there's conflict? 3. How to resolve any conflict. 4. How to resolve conflict between others. 5. How to resolve a conflict between yourself and another. 6. How to resolve team conflict. 7. How to mediate all the time to prevent conflicts. 8. Strategic management of organizational conflict.     aRESOLUÇÃO ALTERNATIVA DE LITÍGIOS  aDANAbDaniel  jRAL_DAN