01423nam a2200217 4500 31621 0787980242 31621 20120904d2005 y0pory50 ba eng Resolving conflicts at work eigth strategies for everyone on the job Kenneth Cloke, Joan Goldsmith Warren Bennis (foreword) San Francisco Jossey-Bass 2005 XXXIX, 340p. 23cm Ed. revista; Includes index. | Fundo documetal do GRAL Forword: Conflict: a leader's challenge. Preface - Introduction: EIGTH STRATEGIES TO MOVE FROM IMPASSE TO TRANSFORMATION - Strategy One : Change the cultural context of conflict. Strategy Two : Listen actively , empathetically, and responsavely. Strategy Three : Acknowledge and integrate emotions to solve problems. Strategy Four : Search beneath the surface for hidden meaning. Strategy Five: Separate what matters from what getts in the way. Strategy Six : Stop rewarding and learn from difficult behaviors. Strategy Seven : Solve problems creatively, plan strategically, and negotiate collaboratively. Strategy Eigth : Explore resistance, mediate, and design systems for prevention and resolution. RESOLUÇÃO ALTERNATIVA DE LITÍGIOS 21493 MEDIAÇÃO LABORAL 121610 CLOKE Kenneth, e outra 24254 RAL_CLO 0 RAL__CLO 2021-12-17 370GRAL 35575 DGPJ DGPJ DGPJ370GRAL386729 RAL_CLO 2021-12-17 0 MO