CLOKE, Kenneth, e outra
Resolving conflicts at work : eigth strategies for everyone on the job / Kenneth Cloke, Joan Goldsmith; Warren Bennis (foreword)
. - San Francisco : Jossey-Bass, 2005
. - XXXIX, 340p.; 23cm
. - ISBN: 0787980242
RESOLUÇÃO ALTERNATIVA DE LITÍGIOS / MEDIAÇÃO LABORAL /
RAL_CLO