01349nam a2200181   450000100060000001000150000610000410002110100080006220001330007021000390020321500220024230000780026433007320034260600170107460600440109170000200113585200120115531620  a1880711036  a20120904d1998       y0pory50      ba  aeng  aGetting disputes resolvededesigning systems to cut the costs of conflictfWilliam L. Ury, Jeanne M. Brett, Stephen B. Goldeberg  aCambridge (Mass.)cPON Booksd1998  aXVII, 201p.d21cm  aIncludes bibliographical references and index. | Fundo documental do GRAL  aPART ONE: UNDERSTANDING AND DESIGNING DISPUTE SYSTEMS - 1. Three approches to resolving disputes: interests, rigths, and power. 2. Diagnosing the existing. Dispute Resolution System. 3. Designing an effective. Dispute Resolution System 4. Making the system work: involving the disputing parties. PART TWO: BUILDING DISPUTES SYSTEMS: CASES FROM THE COAL INDUSTRY - 5. Diagnosing an industry's problems: wildcat strikes in coal mines. 6. Designing a low-cost dispute system: intervention at a strike-ridden coal mine. 7. Cutting dispute costs for an industry: the grievance mediation program. 8. Conclusion: The promise of dispute systems design. Appendix : Model rules for grievance mediation in the coal industry (1980). Notes.  aMEDIAÇÃO  aRESOLUÇÃO ALTERNATIVA DE LITÍGIOS  aURYbWilliam L.  jRAL_URY