01118nam a2200205 4500 31541 0803968094 31541 20120813d2000 y0pory50 ba eng Managing difficult, frustrating, and hostile conversations strategies for savy administrators Georgia J. Kosmoski, Dennis R. Pollack California Corwin Press, INC. 2000 108p. 23cm Includes bibliographical references and index. | Fundo documental do GRAL 1. Defusing the angry screamer. 2. Dealing with embarrassment or humiliation. 3. Handling legitimate complaints. 4. Under the influence of dri«ugs or alcohol. 5. Refusing to be coerced. 6. Discouraging the dependent personality. 7. Serving as mediator when friction exists. 8. Disabling the backstabber. 9. Maintaining confidentiality. 10. What works in all cases. RESOURCE A : The School Administrators'Code of Ethics. MEDIAÇÃO ESCOLAR 112421 MEDIAÇÃO Estados Unidos da América 121605 KOSMOSKI Georgia J. 121620 MED_KOS 0 MED__KOS 2021-12-17 58GRAL 35494 DGPJ DGPJ DGPJ58GRAL381143 MED_KOS 2021-12-17 0 MO