@book{31533,
	author = {REDORTA, Josep},
	title = {Cómo analisar conflictos},
	publisher = {Paidós},
	year = {2004},
	series = {Paidós médiación},
	address = {Barcelona, (etc.)},
	note = {[inclui] bibliofrafía e índice de gráficos. | Fundo documental do GRAL}
}