01352nam a2200181   450000100060000001000150000610000410002110100080006220001010007021000550017121500210022630000290024733008090027660600170108560600280110270000280113085200120115831524  a0455213615  a20120808d1995       y0pory50      ba  aeng  aThe mediator's handbookeskills and strategies for practionersfRuth Charlton, Micheline Dewdney  aNew Zealand (etc.)cLBC Information Servicesd1995  aXIX, 267p.d22cm  aFundo documental do GRAL  aPART 1 - The Mediation Process and Practical Application. 1. Introduction of the mediation process. 2. Stage 1 - The mediator's opening statement: What is it and what purpose does it serve? 3. Stage 2 - Partie's opening statements and mediator's summaries. 4. Stage 3 -  Issue identification and agenda setting. 5. Stage 4 -  Clarification and exploration of issues: The first joint session. 6. Stage 5 - Caucus sessions. 7. Stage 6 and 7 - Final negotiations and mediation outcomes. PART 2 - Mediation Skills and Strategies. 8. Strategic mediator interventions. 9. Practical startegies. 10. Communication skills and their application in mediation. PART 3 - Special Mediation Issues. 11. Pre-mediation. 12. Co-mediation. 13. The role of legal represenatives in mediation. 14. Special issues in mediation.  aMEDIAÇÃO  aMEDIADORES DE CONFLITOS  aCHARLTONbRuth, e outra  jMED_CHA