01049nam a2200217 4500 31518 0787957097 31518 20120807d2001 y0pory50 ba eng I hear what you say, but what are you telling me? the strategic use of nonverbal communication in mediation Barbara G. Madonik San Francisco Jossey-Bass 2001 XXIX, 287p. 24cm Includes bibliographical references and index. | Fundo ocumental do GRAL Part one: Essencial definitions and pratical applications. Part two: Seven steps to getting results. Step 1- Be prepared. Step 2- Maximizing the initial telephone contact. Step 3- Managing the the environment. Step 4- Assessing the parties. Step 5- Building rapport. Step 6- Triggering action. Step 7- Bringing closure. MEDIAÇÃO 301 MADONIK Barbara G. 121607 MED_MAD 0 MED__MAD 2021-12-17 99GRAL 35471 DGPJ DGPJ DGPJ99GRAL379500 MED_MAD 2021-12-17 0 MO