01641nam a2200169   450000100060000001000150000610000410002110100080006220000960007021000360016621500200020230000290022233011400025160600460139170000220143785200120145931517  a0275946509  a20120807d1994       y0pory50      ba  aeng  aEmpowerment in dispute mediationea critical analysis of communicationfJonathan G. Shailor  aWestport, (etc.)cPRAEGERd1994  aIX, 156p.d24cm  aFundo documental do GRAL  a1- Introduction: Three faces of empowerment. A brief history of dispute mediation in United States. Empowerment and neutrality: problematic virtues in mediation practice. Conclusion. 2- Empowerment: a communication perspective. Theoretical perspective: the language game of mediation. Method. Conclusion. 3- Case study: Peter and Anne. Introduction. Description and interpretation of participant meanings explanation: logics in interaction. Critique: an assessment of empowerment. 4- Case study: Roy and Jane. Introduction. Description and interpretation of participant meanings explanation: logics in interaction. Critique: an assessment of empowerment. 5- Case study: May and Ally. Introduction. Description and interpretation of participant meanings explanation: logics in interaction. Critique: an assessment of empowerment. 6- Conclusion: a critique of empowerment in dispute mediation. Neutrality and empowerment. Expressive and utilitarian individuals. Empowerment and mediation model of conflict management. Implications. Appendix A: CMM interpretation of amediation manual. Appendix B: Experts fro mediation techniques (1984).  aMEDIAÇÃOyEstados Unidos da América  aSHAILORbJonathan  jMED_SHA