@book{31509,
	author = {SLAIKEU, Karl A.},
	title = {When push comes to shove},
	publisher = {Jossey-Bass},
	year = {1996 },
	series = {The Jossey-Bass conflict resolution series},
	address = {San Francisco (CA)},
	note = {Includes bibliographical references and index. Fundo documental do GRAL}
}