@book{31492,
	author = {ACLAND, Andrew Floyer},
	title = {Cómo utilizar la mediación para resolver conflictos en las organizaciones},
	publisher = {Paidós},
	year = {1997},
	series = {Paidós Empresa},
	address = {Barcelona (etc.)},
	note = {tít. orig.: A sudden outbreak of common sense. Managing conflict through mediation. | [Inclui] Agradecimientos. Epílogo, apéndice 1, bibliografia, indice analítico. | Fundo documental do GRAL.}
}