02012nam a2200205   450000100060000001000150000610000410002110100080006220000930007020500130016321000480017621500230022422500480024730000960029533013160039160600440170760600170175170000260176885200120179431488  a0787902489  a20120711d1999       y0pory50      ba  aeng  aThe mediation processepractical strategies for resolving conflictfChristopher W. Moore  a2nd ed.   aSan FranciscocJossey-Bass Publishersd1999  aXVIII, 430p.d24cm  aThe Jossey-Bass Conflict Resolutions Series  aIncludes bibliographical references and index. [About the author]. Fundo documental do GRAL  aPart One : Understanding dispute resolutions and mediation. 1. Approaches to managing and resolving conflict. 2. How mediation works. Part Two : Laying the groundwork for effective mediation. 3. Managing initial contacts with the disputing parties. 4. Selecting strategy to guide mediation. 5. Collecting and analyzing background information. 6. Designing a detailed plan foe mediation. 7. Building trust cooporation. Part Three : Conducting productive mediations. 8. Beginning the mediation session. 9. Defining issues and setting an agenda. 10. Uncovering hidden interests of the disputing parties. 11. Generation options for settlement. Part Four : Reaching a settlement. 12. Assessing options for settlement. 13. Conducting final bargaining. 14. Achieving formal agreement or settlement. 15. Strategies for dealing with special situations. 16- Toward and exellent practice mediation. Conclusion: challenges for the growth and developpement of mediation. | Resource A : Professional guedelines: The society of professional in dispute resolution (SPIDR) Ethical Standards of Professional Responsability. Resource B. : Mediation services agreement: sample waiver and consent form. Resource C. : Settlement documentation form: Sample memorandum of understanding. Resource D. : List of professional associations.  aRESOLUÇÃO ALTERNATIVA DE LITÍGIOS  aMEDIAÇÃO  aMOOREbChristopher W.  jMED_MOO