@book{31488,
	author = {MOORE, Christopher W.},
	title = {The mediation process},
	publisher = {Jossey-Bass Publishers},
	year = {1999},
	series = {The Jossey-Bass Conflict Resolutions Series},
	address = {San Francisco},
	edition = {2nd ed. },
	note = {Includes bibliographical references and index. [About the author]. Fundo documental do GRAL}
}