01602nam a2200169 450000100060000001000180000610000410002410100080006520000750007321000650014821500170021333011180023060600330134860600140138170000190139585200180141431181 a9789292030087 a20100702d2008 y0pory50 ba aeng aQuality development in the field of justicefPatrick Staes, Nick Thijs aLuxembourgcOffice for Official Publications of the EUd2008 a148p.d23 cm aI - Towards quality mangement and organisational improvement in the field of justice. 1. Quality of courts and judiciary: european experiences and global developments / Dr. Pim Albers. 2. Towards organisational performance and organisational improvement / Nick Thijs, Patrick Staes. II - The journey towards quality management in justice: some national experiences and cases. 3. Quality work and quality benchmarks in Finnish courts / Jyrki Määttä. 4. Aspects of quality management in the courts of Denmark / Gerd Sinding. 5. Dialogue as a critical factor in improving the functioning of the court of appeal of western Sweden / Marie B. Hagsgard. 6. Quqlity-based justice: the experience of the Bolzano public prosecutor's office (Italy) / Cuno Tarfusser. 7. Can a quality management approach provide a needs-response to issues facing the judiciary? Strenghts and limits of the CAF model / Benoît Bernard. 8. Measuring quality in the public prosecution services: a belgian case / Elke Devroe, e outros. 9. A quality management approach in the judiciary in the Netherlands / Herman Fijn, Charlotte Keijzer. aORGANIZAÇÃO JUDICIÁRIA aQUALIDADE aSTAESbPatrick j347.97/.99STA