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Acknowledgments. Introduction. Your keys to success. How to use this book. 1 - Understanding conflict. How do you see it? Positive spin. Step by step. Conflict close-up. Bull’s-eye. Note to self. Anything goes. Beach ball pass. Helium hoop. Check it out. Pins and needles. 2 – Communication. You don’t say. The way we see it. I’m listening. Mimes. One question. Re-creation. Pass the chips. Keys to communication. On the run. Supply closet. The butler did it. 3 – Diversity. Another name game. Common uncommon. Diversity pays. It’s classified. In or out? Take a walk. What a bunch of characters. 4 – Trust. Two truths and a lie—with a twist! Five and five. Single file. Words of wisdom. Word search. Rock and roll. Consensus thumbs. 5 – Perspective. In character. The usual suspects. Resolutions. Building blocks. Cross over. Hoop-la. Speed pass. 6 - EQ (emotional intelligence). Behind the mask. Shoes. Let’s face it. Knot it. Hot buttons. Get the memo. The shoe’s on the other foot. Tied up in knots. 7 – Collaboration. Personality plus. It’s a what? Creative collaboration. Stump the facilitator. Build a word. Super stars. Quotable quotes. Monumental.