The conflict resolution training program : participant's workbook / Prudence Bowman Kestner, Larry Ray
Idioma: Inglês.Publicação: San Francisco : Jossey-Bass, 2002Descrição física: X, 160p.; 28cmISBN: 0787955817Assunto: 21493 | 24285 | 301 | 844Localização e Cota : RAL_KES Resumo: Introduction. Introductory phase. LESSON: The dispute-resolution continuum. LESSON : Conflict and conflict management. LESSON : Conflict-resolution communication. LESSON : Values, perspectives, and power. LESSON : Creativity. LESSON : Consensus. LESSON : Negotiation. LESSON : Mediation. LESSON : Arbitration. LESSON : Role plays. Appendix I : The dispute-resolution contractual clause. Appendix II : sapmle evaluation form. Appendix III : Sample arbitration decision form.| Item type | Current location | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| Monografias | Biblioteca da Direção-Geral da Política de Justiça | RAL_KES (Browse shelf) | 200GRAL | Available | DGPJ200GRAL390123 |
Includes bibliographical references and index. | Fundo documental do GRAL
Introduction. Introductory phase. LESSON: The dispute-resolution continuum. LESSON : Conflict and conflict management. LESSON : Conflict-resolution communication. LESSON : Values, perspectives, and power. LESSON : Creativity. LESSON : Consensus. LESSON : Negotiation. LESSON : Mediation. LESSON : Arbitration. LESSON : Role plays. Appendix I : The dispute-resolution contractual clause. Appendix II : sapmle evaluation form. Appendix III : Sample arbitration decision form.
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