The conflict resolution training program : leader's manual / Prudence Bowman Kestner, Larry Ray
Idioma: Inglês.Publicação: San Francisco : Jossey-Bass, 2002Descrição física: XIV, 300p.; 28cmISBN: 0787960772Assunto: 21493 | 24285 | 301 | 844Localização e Cota : RAL_KES Resumo: Introduction. Part I : Background for leaders. Part II : The introductory phase. Part III . The dispute-resolution continuum. Part IV : Conflict and conflict management. Part V : . Part VI : Values, perspectives, and power. Part VII : Creativity. Part VIII : Consensus. Part IX : Negotiation. Part X : Mediation. Part XI : Arbitration. Part XII : Role plays. Appendix I : The dispute-resolution contractual clause. Appendix II : sapmle evaluation form. Appendix III : Sample arbitration decision form.| Item type | Current location | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| Monografias | Biblioteca da Direção-Geral da Política de Justiça | RAL_KES (Browse shelf) | 199GRAL | Available | DGPJ199GRAL390045 |
Includes bibliographical references and index. | Fundo documental do GRAL
Introduction. Part I : Background for leaders. Part II : The introductory phase. Part III . The dispute-resolution continuum. Part IV : Conflict and conflict management. Part V : . Part VI : Values, perspectives, and power. Part VII : Creativity. Part VIII : Consensus. Part IX : Negotiation. Part X : Mediation. Part XI : Arbitration. Part XII : Role plays. Appendix I : The dispute-resolution contractual clause. Appendix II : sapmle evaluation form. Appendix III : Sample arbitration decision form.
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