The management of struggle : elements of dispute resolution through negotiation, mediation and arbitration / John W. (Sam) Keltner
Idioma: Inglês.Publicação: Cresskill (NJ) : Hampton Press, 1997Descrição física: XI, 268p.; 28cmColeção: The Speech Communication Association / Hampton Press applied communication programISBN: 1881303438Assunto: 21493 | 15633 | 301 | 844Localização e Cota : RAL_KEL Resumo: Preface. Chapter 1. The struggle spectrum. Chapter 2: Management of the struggle process. Chapter 3: Power and struggle: some concepts of power and empowerment in dealing with disputes. Chapter 4: Managing struggle through problem solving negotiation and bargaining. Chapter 5: Mediation. Chapter 6: Arbitrating disputes: arbitrators and advocats. Chapter 7: De-escalation on the struggle spectrum.| Item type | Current location | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| Monografias | Biblioteca da Direção-Geral da Política de Justiça | RAL_KEL (Browse shelf) | 223GRAL | Available | DGPJ223GRAL389965 |
Includes bibliographical references and index. | Fundo documental.
Preface. Chapter 1. The struggle spectrum. Chapter 2: Management of the struggle process. Chapter 3: Power and struggle: some concepts of power and empowerment in dealing with disputes. Chapter 4: Managing struggle through problem solving negotiation and bargaining. Chapter 5: Mediation. Chapter 6: Arbitrating disputes: arbitrators and advocats. Chapter 7: De-escalation on the struggle spectrum.
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