Includes bibliographical references and index. | Fundo documental do GRAL

PART I - THE VALUE OF RESOLUTION : Chapter 1. Resolution: getting beyond conflict, compromise, and settelment. Chapter 2. The many costs of conflict. PART II - A BETTER WAY OF RESOLVING CONFLICT : Chapter 3. Two brothers: a story of resolution. Chapter 4. A road map for resolving conflict: the resolution model. PART III - NEW THINKING THAT FOSTERS RESOLUTION: TEN PRINCIPLES : Chapter 5. Principle1: Believing in abundance. Chapter 6. Principle 2: Using resources efficiently. Chapter 7. Principle 3: Being creatice. Chapter 8. Principle 4: Fostering resolution. Chapter 9. Principle 5: Becoming vulnerable. Chapter 10. Principle 6: Forming long-term collaborations. Chapter 11. Principle 7. Releying on feelings and intuition. Chapter 12. Principle 8: Discolsing information and feelings. Chapter 13. Principle 9: Learning throughout the resolution process. Chapter 14. Principle 10: Becoming responseAble. PART IV - THE RESOLUTION MODEL IN PRACTICE: STEP-BY-STEP GUIDE : Chapter 15. Step 1: The attitude of resolution. Chapter 16. Step 2: Telling your story. Chapter 17. Step 3: Listening for a preliminary vision resolution. Chapter 18. Step 4: Getting current and complete. Chapter 19. Step 5: Reaching agreement in principle. Chapter 20. Step 6: Crafting the new agreement. Chapter 21. Step 7: Resolution. Chapter 22. How the resolution model apllies the principles. Chapter 23. Benefits and uses of the resolution model. PART V - WHEN YOU NEED PROFESSIONAL HELP : Chapter 24. Using the power of the legal system. Chapter 25. Choosing a professional: the resolutionary. PART VI - THE POWER OF RESOLUTION : Chapter 26. Practicing resolution in your everyday life. Endnotes.