Online dispute resolution : resolving conflicts in cyberspace / Ethan Katsh, Janet Rifkin
Idioma: Inglês.Publicação: San Francisco : Jossey-Bass, 2001Descrição física: XIV,226p.; 24cmISBN: 0787956767Assunto: 21493 | 1372Localização e Cota : RAL_KAT Resumo: Preface. introduction. 1. The Impact of Cyberspace on Disputes and Dispute Resolution. 2. A Brief History of ODR. 3. Understanding the ODR Process. 4. Introducing da Fourth Party: the critical role of technology. 5. Facilitating agreement: ODR and Offline Dispute Resolution. 6. How Mediators Can facilitate "Screen To Screen" Agreement: A primer for conflict resolution professinals entering ODR. Appendix 1: Online Literature and Respources About ODR. Appendix 2: ODR Programs and Ventures. Appendix 3: CPR Institute for Dispute Resolution: sample domain name dispute desion. Appendix 4: Square Trade Direct negotiation Process. Appendix 5: Online Ombuds Office. Dispute Transcript. Notes.| Item type | Current location | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| Monografias | Biblioteca da Direção-Geral da Política de Justiça | RAL_KAT (Browse shelf) | 154GRAL | Available | DGPJ154GRAL387293 |
Includes bibliographical references and index. | Fundo documental do GRAL
Preface. introduction. 1. The Impact of Cyberspace on Disputes and Dispute Resolution. 2. A Brief History of ODR. 3. Understanding the ODR Process. 4. Introducing da Fourth Party: the critical role of technology. 5. Facilitating agreement: ODR and Offline Dispute Resolution. 6. How Mediators Can facilitate "Screen To Screen" Agreement: A primer for conflict resolution professinals entering ODR. Appendix 1: Online Literature and Respources About ODR. Appendix 2: ODR Programs and Ventures. Appendix 3: CPR Institute for Dispute Resolution: sample domain name dispute desion. Appendix 4: Square Trade Direct negotiation Process. Appendix 5: Online Ombuds Office. Dispute Transcript. Notes.
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