Getting disputes resolved : designing systems to cut the costs of conflict / William L. Ury, Jeanne M. Brett, Stephen B. Goldeberg
Idioma: Inglês.Publicação: Cambridge (Mass.) : PON Books, 1998Descrição física: XVII, 201p.; 21cmISBN: 1880711036Assunto: 301 | 21493Localização e Cota : RAL_URY Resumo: PART ONE: UNDERSTANDING AND DESIGNING DISPUTE SYSTEMS - 1. Three approches to resolving disputes: interests, rigths, and power. 2. Diagnosing the existing. Dispute Resolution System. 3. Designing an effective. Dispute Resolution System 4. Making the system work: involving the disputing parties. PART TWO: BUILDING DISPUTES SYSTEMS: CASES FROM THE COAL INDUSTRY - 5. Diagnosing an industry's problems: wildcat strikes in coal mines. 6. Designing a low-cost dispute system: intervention at a strike-ridden coal mine. 7. Cutting dispute costs for an industry: the grievance mediation program. 8. Conclusion: The promise of dispute systems design. Appendix : Model rules for grievance mediation in the coal industry (1980). Notes.| Item type | Current location | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| Monografias | Biblioteca da Direção-Geral da Política de Justiça | RAL_URY (Browse shelf) | 115GRAL | Available | DGPJ115GRAL386651 |
Includes bibliographical references and index. | Fundo documental do GRAL
PART ONE: UNDERSTANDING AND DESIGNING DISPUTE SYSTEMS - 1. Three approches to resolving disputes: interests, rigths, and power. 2. Diagnosing the existing. Dispute Resolution System. 3. Designing an effective. Dispute Resolution System 4. Making the system work: involving the disputing parties. PART TWO: BUILDING DISPUTES SYSTEMS: CASES FROM THE COAL INDUSTRY - 5. Diagnosing an industry's problems: wildcat strikes in coal mines. 6. Designing a low-cost dispute system: intervention at a strike-ridden coal mine. 7. Cutting dispute costs for an industry: the grievance mediation program. 8. Conclusion: The promise of dispute systems design. Appendix : Model rules for grievance mediation in the coal industry (1980). Notes.
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